A friend you may share jokes and experiences

 

A working relationship is different from a personal relationship because working relationships have boundaries.  In a personal relationship it is quite normal to be more open about your private life and share family details or help each other.

In a working relationship the boundaries are much tighter.  Generally with a friend you may share jokes and experiences to help a bond build, that is based on friendship.  With a working relationship a distance must be kept in order for the service user to receive the appropriate care they require.  With a service user the care worker is there purely to provide a service and not to become a friend.  Therefore boundaries are set to limit conversations to the needs of the service user.  The service user should feel protected and safe and not be included in any of the care provider’s life activities outside of work.  However it is important to not appear too standoffish and normal conversations should ensure but personal information about the carer should not be disclosed.

 

1.    The relationship between work colleagues should be cohesive and amicable.  Whilst maintaining a professional approach two work colleagues should be able to discuss their concerns regarding work.   Colleagues should be able to rely on each other especially when working as a double up team.  There should be good communications between work colleagues both written and when speaking.  Colleagues should not consider themselves as higher ranking and should be able to work together sharing tasks and duties regardless of their status.  A work colleague should be supportive and helpful.  A work colleague should not be critical in front of a service user but discuss concerns in private with their co worker.  Ideally you should be able to trust your colleagues to perform their duties exactly the same each time, irrespective of whom they are working alongside.

2.    The care manager should be open and approachable.  Care staff should be able to confide in the care manager with any worries or concerns that they may have.  The care manager should provide support and be able to advise the care worker on their duties.  The relationship between care worker and manager must be truthful and respectful.  The care manager must maintain a position of authority and not become overfriendly with staff.  Once again boundaries should be in place where the care staff and care manager are not overly divulging personal information.   The care manager should show a certain amount of interest in the development of their staff and be nurturing towards their employees.  The care manager should protect their staff whilst they are on duty and carry out a duty of care.  The care worker should be able to raise any concerns to the care manager without any fear of reprisal.   The care manager should remain impartial and on ly judge staff on their performance and qualifications.  Personalities that are more favourable to the care m manager should not be given special licence to perform  differently but all staff should be treated equally.

 

The carer must maintain professionalism at all times and only perform duties that have been allocated to them.  This is a crucial part of care work.  If a care worker for instance starts a weekly shopping trip for a service user without this activity being listed in a care plan, or by agreeing this activity with the office manager or supervisor, the care worker is putting themselves at risk.  For example : The risk may be financial abuse, when a service user refuses to pay for goods and also a time element.  The care worker has used their own time to go shopping for the client and is therefore not being paid by the company or client.

 

In the above example the care worker can become prone to abuse.  The service user can easily take advantage of care workers who are acting outside of their role.   In terms of litigation the care worker or company providing the service can leave themselves open to litigation if care plans are not followed.  Working outside of the job role is fairly easy to do.  Changing a light bulb for instance or mowing a service user’s lawn seems a fairly innocuous.    Both of these activities carry a significant risk if the activities have not been risk assessed.  Also if a service user or care worker were harmed during such activities the company or care worker could be sued or lose their job or in some circumstances go to prison.

 

 

 

Following a duty of care policy at all times and adhering to the company policies and procedures would be the agreed ways of working.  Also to not engage in any risky activities that could potentially cause harm.  Whilst working the care worker must not bring the company into disrepute by working outside of their agreed ways of working.  As previously discussed the care worker must adhere to the care plan in place and carry out their duties in a professional manner.  The care worker should work to the best of their abilities and try to provide a good service.  The attitude of the care worker should match the client ideally and not become too friendly or too standoffish.

The care worker should not pressurise the client in any way this includes rushing for time or complaining about their work or personal situation.  The care worker is to provide an impartial service.

 

1 good time keeping

2 personable but not over friendly

3 keep accurate records

4 confidentiality

5 is of a reasonable appearance

6 works to a good standard

7 seeks help when needed

8 communicates well

9 follow procedure

10 works well in a team

 

 

 

The agreed ways of working with one client may differ from day to day.  Sometimes there is deterioration in health which necessitates a rapid change in agreed ways of working.  Changes to care plans, what is acceptable one m month may no longer fit the service users criteria this month.  It is important to keep up to date records on agreed ways of working to fit within policies and procedures and to reduce risk.  It is important to work with an up to date agreed way of working to ensure that the service user is provide with the best possible care.  It is important to keep up to date with agreed ways of working to protect the staff and service users from  harm. (duty of care

 

 

 

1      The care co coordinator.  It is important to maintain good communications with the care co coordinator.  The care co coordinator knows the clients and their history, care provisions, family and the locations of all the service users.  Good communication with the coordinator provides a smother working day.  The care coordinator can provide distance and travel time information; therefore the carer can manage their time accordingly and omit most instances of lateness.  The care coordinator has hands on approach and should be very experienced in care.  With a good partnership between care coordinator and carer the b est service can be provided.

2      Time keeping

3      Sharing information so that care plans can be altered to accommodate the client

4      Informing the carer of any changes in care

5      Emergencies

6      Advice on policy

7      Day to day worries and anxieties can be lessened

 The above list is not exhaustive but in a good working partnership between the care coordinator and carer most of the day to day tasks can be covered smoothly.

Work colleagues.

Work colleagues need to have a good working partnership.  Not only verbal communication but also in coordination of tasks.  If the two care workers are working together utilising hoists, walk aids, mechanical beds it is essential that the two care workers have a comparable skill and communication level to avoid hazards and risks.  One care worker can be responsible for recording data, the other care worker can be completing care work tasks.  Therefore the completed care work is done in a timely and professional manner.  Also the care workers can learn from each other and share good practise.

 

 

1 Training of staff helps improve partnership working.  As well as a clear understanding of the job role, training can improve relations between two people working together.  Both parties with training have a clear understanding of how to initiate tasks and there is coordination between two people who have undergone the same training package.

2 Respect

Two people who are respectful of each other and speak to each other with respect can improve their quality and performance at work.  Maintaining a professional approach and continuing to work in an organised manner is much easier when two people have a professional respect for each other.  The partnership then allows for each party to air their views without fear of criticism or reprisal.  Mutual respect also helps the workers to improve and share information.

 

 

Tactfulness and diplomacy are the key approaches to resolving conflict.  All sides of an argument must be given a fair hearing g before any conflict is resolved. To resolve a conflict a decision must be made to provide the best outcome for the company.  Between the care workers conflicts can be resolved quickly and easily with good communications.  When both side have had their views taken in to consideration then an impartial moderator should be able to make a decision on how to move forward.  Hopefully conflict is not a bad thing, where we can learn from conflict and disparity the outcomes of conflict can be positive and a learning experience for both parties at conflict and also of benefit to the impartial observer.

 

·         TACTFULNESS

·         DIPLOMACY

·         TIME

·         OPENESS

·         IMPARTIALITY

·         REPECT IN ALL VIEW POINTS

·         GOOD COMMUNICATION

 

 

 

 

 

 

When a service user needs their care plan changing it is useful to seek advice fromeither a supervisor or another health care provider, such as the GP or OT.  It is important to seek the advice of another health care partnership if the care worker feels that there is some marked change in the service users appearance or behaviour.  It is important to seek help from another health care partner if the care worker has noticed that a service user could have an improved quality of life, by involving an OT for instance.

 

RESOLVING CONFLICTS

When a conflict arises it is important to seek help quickly.  As the conflict builds the problems can be exasperated by a reluctance to report conflict.  If two care workers are experiencing conflict it is much safer to ask where the conflict is arising from and how to resolve the problems.  If left and ignored conflicts can grow and the service user is therefore not receiving the best service.  The time of the service user may be wasted, whilst a conflict is resolved, this is unfair to a paying service user and bad practise for the company.